[Ombudsman]

Your complaint needs to be directed to Barclay's Bank of Delaware, the issuer of the card. The airlines do not make up any of the terms and conditions of the card. The person who you encountered at the airport was neither an employee of the airline nor of the bank. These people hawking the cards at the airports are hired by a third party marketing company and should not be trusted to know every last detail of the terms of the card you are applying for.

The bottom line is when you signed the application whatever terms that were printed on that application are the terms you agreed to including how many "free" flights you would receive by signing up. It is upon you, legally, to read and understand exactly what it is you are signing. Perhaps the person at the airport was informing you of e legitimate promotion but the applications being handed out were outdated and did not reflect it. Perhaps, like many of these airline branded cards, there was a purchase requirement in order to receive the additional "free" flights?

My suggestion would be to write a letter directly to the bank. Tell them what you were told at the airport and what your expectations were. Honestly three free round trips just for signing up for a credit card seems too good to be true. I would have been skeptical from the get go. I am also suggesting you use your favorite search engine and check out what other consumers have said about this card and Spirit's program in general. There are not many flattering reviews out there.