Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Another story from December 2010 snow strom

Tools...

Thread Tools

Display Modes

May 17, 2011, 5:10 PM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

BA continues to fail to handle this situation properly and you are right to feel aggrieved. The CAA in the UK has now taken over from the Air Transport Users Council as the appropriate body to help you. Send them your detailed complaint... I wish you well. Here are the contact details...

Write to:

Complaints
Civil Aviation Authority
Room K401
CAA House
45-59 Kingsway
London
WC2B 6TE

Phone:*******020 7240 6061 (Advice line Mon to Thurs 9.30am to 2.30pm)
Fax:********** 020 7240 7071
Email: passengercomplaints@caa.co.uk

I think you will be successful, but it is shaming to have British Airways behave like Delta... They are a disgrace.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked The BA debacle of December 2010	geosynch	British Airways Complaints	1	Feb 9, 2011 7:44 AM
2 articles and a story	mars6423	General Discussion	0	Jun 18, 2010 12:15 AM
Canceled / Delayed / Overbooked Stranded on December 19 at Newark during the snow storm	ID-NJ	Flights Canceled / Delayed / Overbooked	8	Dec 23, 2009 4:47 PM

All times are GMT. The time now is 5:54 PM.

Customer Service Another story from December 2010 snow strom

About Us

AirlineComplaints.org

Advertising