[jimworcs]

Delta are utterly appalling. You do not have to book any services in advance to be treated appropriately under the Air Carriers Access Act. I hope you will also forward your complaint to the DOT. Delta have been find before due to their failure to adhere to the requirements of this act.. and are being monitored.

The attitude of their staff was however non discriminatory. Delta staff are rude and obnoxious to everyone. There is a marked difference in the attitude of Delta towards it's customers compared to other major carriers. There is a fundamental cultural problem within this airline and the only way that this will be addressed is to break their monopoly control of certain markets and for customers to stop using them. They have already gone bankrupt but sadly the government rescued them.

The response, addressing issues you never raised, is typical of Delta's attempts to cover up and obfuscate the issues. Outrageous. I would rip up those worthless discounts (they will have so many "blackouts" they will be virtually useless) and never fly them again.