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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Frequent Flyer Program Flying Blue rip off: Bye bye

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Jul 12, 2011, 11:47 AM

Ombudsman

Join Date: Feb 2011

Posts: 136

This is from a different page on the Air France/KLM website:

Quote:

Flex Award

With AIR FRANCE, KLM and our participating carriers, you can reserve a round-trip award ticket* on the flight of your choice, even if no award seats are available. The Flex Award lets you book an award seat for 200% of the Miles usually required for a Classic Award in the same cabin class.
The Flex Award can also be used for one-way tickets on AIR FRANCE and KLM flights

* Reservations for award tickets can be made based on the availability of seats on the chosen flight.
Only Flying Blue Elite members can use Flex Awards to fly in First Class or Business Class.
Flex Awards do not apply to upgrade and Round-the-World awards, or to award tickets reserved on franchised or code-share flights.
Flex Award tickets can be exchanged or re-credited free of charge.
The terms and conditions are available from the Flying Blue Service Centre.

It seems pretty straightforward to me. If you pony up twice as many miles for a flex award there is no fee to either change or cancel. Period. The OP should not have been charged and should dispute the change fee with his credit card issuer.

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