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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issue This is the most ridiculous flight anyone's ever been on

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#21

Sep 12, 2011, 12:01 AM

Baloney101943 Baloney101943 is offline

Join Date: Jun 2011

Posts: 19

dfwgirl: You're not even part of this thread. Shut up and go away.

P.S. It doesn't matter whether I was there or not. The important thing is that a wheel was replaced and not tested, something exploded, and the plane still took off. THAT'S NOT SAFE!!

jimworcs: England is the 2nd most capitalist nation in the world so why are you calling us capitalist yankees? And enough with the seat reclining!! That's not even half of my complaint! Have you got something to say about the plane taking off 6 hours late because there were two major problems with it at once? If a plane's landing gear has just been replaced, shouldn't it be tested before the plane takes off? If something on a plane has just exploded, should that plane take off? ANSWER AND DON'T AVOID THE QUESTION!!!

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In-flight Issue This is the most ridiculous flight anyone's ever been on

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