[emie214]

I sympathize with you, as I'm in the same situation. They took 2.5 weeks 3 calls (with long wait times and having to search for phone numbers) and 2 emails to finally tell me I have to call them AGAIN. After waiting for over 1.25 hours, they tell me I have to cancel my flight for them to make a decision, and then to FINALLY of course DENY my refund. As a result, I too have to pay the $150 change fee more than a month ahead of my flight and the flights I see directly on a different tab will not show up when I'm using my voucher. Now I'm on the phone (on hold of course for the 2nd hour of my life this evening). Each person I talk to refuses to just transfer me to tech support (if they can even help).

Such a ripoff. How can it be legal for them to change whatever they want and screw people over with no penalty, but for the easiest change they just rip you off even more!?