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| Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above. |
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#5
Oct 3, 2011, 12:08 AM
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A little of both....
TSA does control the assignment of agents and the format for screening, but Southwest controls everything leading up to the TSA checkpoint. So if the lines leading up to TSA are too long or the priority line is taking as long as the normal folk, then Southwest has simply over-sold your priority access and needs to restructure the lines or sell fewer.
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