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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issues Did you experience any problems during an Continental Airlines flight?

In-flight Issue Infant Carriers

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Jan 30, 2012, 6:57 PM

JaniceBremec JaniceBremec is offline

Join Date: Jan 2012

Posts: 2

Infant Carriers

I did not express anger at the parent but at the airlines. Sitting in the window seat, not only was I unable to recline my seat, the seat in front of me was broken and spilled into my section. I couldn't even put down my tray table because it landed in my chest and I'm not a big gal. My flight was SIX HOURS!!!!!!!! This is BEYOND unfair and completely UNACCEPTABLE! I paid my inflated holiday ticket price, why should I have to compromise what little comfort I have in a coach seat for lack of proper infant handling on board? I expect to be reimbursed and have made my complaints to the airline as well as the Aviation Consumer Protection Division.

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