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Reservations Emirates - Booking error

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Feb 23, 2012, 11:07 AM

PA71

Join Date: Feb 2012

Posts: 7

Ok, so they have now reduced me to tears.

They finally refunded the money from the first booking. The problem was they had keyed in the wrong credit card number. I noticed this myself from the receipts they sent me as proof of refund!

I now have the money back into my account so I phoned to pay for my reservation. After 30 minutes on the phone, their system was not accepting payment from my card!!! This had happened the first time and I had to wait before their finance department sorted it out before I realised the fllight dates were wrong.

So their agent advised me to make a new booking!!!!!! I was almost in tears when I heard this, I was angry to say the least. I know the problem is not the booking and a new booking will not solve the problem with the card not being accepted.

I just don't understand how any company can make such a mess of a simple booking and then treat their customer like this.

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Reservations Emirates - Booking error

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