Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Whose got Spirit? No me anymore

Tools...

Thread Tools

Display Modes

Feb 23, 2012, 12:49 PM

bilingual

Join Date: Oct 2010

Posts: 84

I understand your frustrations, but nevertheless you choose to book a point to point ticket with a low cost airline to LAX.

The delay was certainly huge, but the simple facts is that

1. Delta is not responsible for your delay with Spirit and have a valid right to charge you a change fee or missed flight fee.

2. Spirit is certainly responsible for the delay but not for your further connections in LAX, you may claim compensation for the hours of delay, but not for the fee Delta charges you.

Never book seperate tickets if you want to be on the safe side..

Reply With Quote

Tags...

Tags

cancelled, disorganised, mechanical problems, rude, uncaring

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Spirit legally cheated me - AVOID Spirit!	therathman	Spirit Airlines Complaints	17	Mar 3, 2012 8:50 PM
Frequent Flyer Program Truth not in the spirit of Spirit Airlines	james1	Spirit Airlines Complaints	2	Dec 7, 2011 2:36 PM
Reservations Never go with AA anymore!!!!!!!	ditze	American Airlines Complaints	22	Nov 12, 2011 5:13 PM
Canceled / Delayed / Overbooked I'd never fly Spirit again	maidajohn	Spirit Airlines Complaints	2	Mar 18, 2010 6:15 AM
Customer Service Spirit Air - Never Again!	allenwilson	Spirit Airlines Complaints	1	Jul 29, 2008 1:41 AM

All times are GMT. The time now is 2:15 AM.

Canceled / Delayed / Overbooked Whose got Spirit? No me anymore

About Us

AirlineComplaints.org

Advertising