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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Direct Air Family Ties

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Feb 24, 2012, 11:02 PM

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Join Date: Feb 2012

Posts: 2

Direct Air - Family Ties Vouchers

I agree these are a joke. I am stuck with 2 of these that expire 4/30/12. I can't book them and I can't sell them. Direct Air never answers their phone. I have spent hours redialing and sitting on hold. I put in an online request with no answer. Two weeks ago a friend was going to buy them, but after 14 days of trying every way possible to book them she gave up. I am furious and want to take this further. I suspect that they sell these vouchers and have no intention of honoring them. They don't have enough flights to cover them and they make it so difficult to book them that they hope you give up and they just keep your money. I am not interested in losing the $338 spent on these vouchers in this economy. Anyone else have any ideas what I should do?

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