[terry r]

To whom it may concern,

We had planned a vacation in October 2011 to visit Puerto Vallarta from Feb 16th to March 3rd 2012.
Just two weeks before going my brother Seven Bren was given just two weeks to live due to cancer. Steve had told us we needed to go on vacation and enjoy and not to worry. So we continued to plan our vacation.
Two days prior to leaving I had called into Delta asking what it would take for us to come home early if need be do to a death with in the family. Delta explained what I need to do. I needed a Hospice name and telephone number and that they would be able to get us a flight home.
On Tuesday Feb 21st I (Debbie) received a call that my brother had passed and that I needed to get home by Friday Feb 24th.
We called Delta Airlines and explained the situation and they had offered us a return flight home at $151.00 for Debbie only as we had a court date in Puerto Vallarta we needed to make on Monday Feb 27th so Terry was going to stay.
The way Terry understood it was the flight home was costing $151.00 and was not explained that it was above and beyond the original ticket price.
We now realize that we were not explained the exact cost or options involved in the ticket change.
A day had passed now Wednesday Feb 22nd and Terry felt he needed to be there for me so he checked to see what a one way ticket would cost and found a one way ticket to Minnesota for $377.63. Not sure how this happened but he got a seat right next to me on the way home.
At this time I was quite angry with Delta knowing they knew my situation but did not offer me a one way ticket home knowing my vacation was planned out to March 3rd.
On Friday Feb 24th we discussed that both Terry and I would return to Puerto Vallarta so we booked another flight (one way to Puerto Vallarta) and found two seats on Saturday Feb 25th to Puerto Vallarta both for $378.50.
Now seeing Terry had retained his original ticket from Saturday March 3rd . I now had to purchase another ticket to get back to Minnesota. I searched and was not able to find another ticket to return on Saturday March 3rd with Terry so I booked a flight for Friday March 2nd which was available. The cost for this ticket was $416.37.
Over all this vacation had cost us an extra $1551.00 just flying back and forth.
I feel that Delta did not explain or offer any options as they knew our vacation was planned out to March 3rd.
As a result of the situation we are requesting our $151.00 to be refunded and you would allow us to open a Delta credit card and apply all used miles on this vacation be applied to the new credit card.

Sincerely,
Terry and Debbie Rutherford
Eden Prairie, Minnesota 55347
Home Tel: 952-826-
Terry work 952-949