[cortney]

i have no doubt its unpleasent and i wish things would change (as being a passenger alot on other airlines, it does appal me to see some of these employees and the way they are, i would have been fired at my other job as a csa if i did some of these things i see).
I was a working crew member on a flight from montego bay-JFK and after the captain tried twice to land in JFK (due to fog) they shut down the airport and we had to divert to LGA (no customs and 10pm at night) we had to sit on the plane, with passengers grabbing us, spitting at us, screaming at us, hitting us (no im not exagurating!) etc. because they thought this was our fault that we wouldnt let them off. our company called custom officials to see if they could meet the aircraft (before we landed, and it was a no go). we had a flight attendant go into the flight deck and she had a major breakdown, i ended up getting sick for a week after the chaos, it was pure hell, thankfully our captain got out and talked to the passengers (told them if they didnt stop threatning the crew, police will be meeting the a/c in JFK). I felt bad for the passengers, and i wish we could have done more but couldnt. this happend 6 years ago. there wasnt anything else really we could do. customs wouldnt help us out and passengers cant get off the plane from an international destination without customs