Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Frequent Flyer Program New MileagePlus Program

Tools...

Thread Tools

Display Modes

#13

Aug 24, 2012, 3:42 PM

AngryCustomer AngryCustomer is offline

Join Date: Aug 2012

Posts: 1

Lawsuits??

I found this site by doing a Google search for "united premier members screwed".

When I realized I couldn't reserve economy plus seats till 24 hours prior to my flight I think I had an brain aneurism. United told me last year that if I flew 25,000 miles or more with them in 2011, I would be able to reserve premier seats when I paid for the flight so they lied to me. I have spent hours on the phone trying to get them to give me what I was promised with no results.

Are there any lawsuits going on out there? I don't have a choice who I fly with for business.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service SWA CLASS ACTION against rewards program	poshpilates	Southwest Airlines Complaints	4	Dec 19, 2011 2:08 AM
Swa Class Action Lawsuit Rewards Program!	poshpilates	General Discussion	0	Mar 28, 2011 6:53 PM
Frequent Flyer Program New Program	fwsmithjr	Southwest Airlines Complaints	0	Mar 13, 2011 5:22 PM
loyalty program KLM	viwmnl	KLM Complaints	0	Apr 22, 2010 12:39 PM
Frequent Flyer Program False Advertisement About Mileage Program	tuanle26	United Airlines Complaints	6	Mar 17, 2009 11:29 PM

All times are GMT. The time now is 8:01 AM.

Frequent Flyer Program New MileagePlus Program

About Us

AirlineComplaints.org

Advertising