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It's kinda funny that the only people that think the current T & C policy of Airlines is OK or FAIR or GOOD BUSINESS......are airline employees or ex-airline employees......

I hate to say, but you folks have been brain washed to think that current Airline policies are good and there's nothing wrong with them.

If an Airline wants to know "how can they improve", well my suggestion to them is to have a FAIR/PROPER T & C policy, more specifically in regards to ticket changes/cancelation for small businesses, where the employer forks out $$ on behalf of the employee (to do business) but the employee leaves - and therefore the employer is left holding the bag.

So probably the only thing we are going to agree on folks is to disagree.
Anyone that has gone thru our current situation will agree with me and every airline employee or ex-employee probably won't.....

I'm ok with that as I know I've done my part to try to make the world a better place and help a company improve their service.