[rgoldbaum]

I filed a complaint with the DOT about United's statement that it would take 7-10 days to consider a refund. I got a reply from the DOT in a matter of hours, citing the specific federal regulation that requires airlines to credit your account with a refund within 7 days. While I understand that there is a great deal of disruption in air travel from Sandy, granting a refund for a cancelled flight really should only take a few keystrokes from the customer service agent who acknowledges the flight was cancelled and that they couldn't put me on another flight that met my needs. I suspect there is a benefit to the airline to hold those funds as long as possible, therefore they manufacture an unnecessary waiting period.