[Graham NZ]

I thank you both for your efforts on my and other disgruntaled customers behalf. I'm not sure that I have had a win here though as what is being offered may not be worth the paper it is written on. The win I have had at the moment is that at least you have forced them to respond to my complaint which is a start.
However it would be interesting to know what you think of the fact they are not offering to pay for customer's monetery losses but are offering travel vouchers which may or may not be worthless to the people involved. Quite frankly if I was Brenda with a loss of $1500 I would definately not be happy to receive travel vouchers as compensation. That definately does not purchase the goods she lost, and she may not have any need for travel vouchers. Surely this is not helping their customers, or are they that cash strapped that they can,t afford to pay out what is due.