[bluee]

Originally Posted by azstar

The service you paid for was transportation from Cancun to London Gatwick, and that's what you got. Comfort and/or misery are not part of the contract.

You couldn't be more wrong which makes me thinking you work for BA?

BA sell's you a service not just transportation. What you see listed here is what you should expect. Otherwise there would be not much difference between the airlines.

http://www.britishairways.com/en-gb/...orld-traveller

Notice the chapter: "Are you sitting comfortably?"

It's like buying a TV where the remote is broken. If the TV was sold with a remote you will expect a remote and can return it if it's not there.