[Diego35]

Hello, We flew into Paris and prepared to board our flight to Rome aboard Al
italia. As we boarded the Alitalia flight we could see our luggage sitting outside of the plane waiting to be loaded. When we landed in Rome we were shocked not to find our bags especially because we saw them outside of the cargo door! Customer service in Alitalia was not able to give us any answer. We traveled from Rome to positano with the shirts on our backs. We had to purchase I heart positano t shirts and shorts swim wear. Our luggage didn't arrive for 4 days and when it did one bag was completely destroyed. We were not alone, there were others in positano with the same issues with this horrible airline. Our once in a lifetime family vacation was severely dampened and this airline is at fault. We are now three months later still trying to get some compensation. This airline is awful with customer service and baggage handling, our only solis is that it seems to happen to everyone who has taken flights with this despicable airline. Thank you for providing an opportunity to vent and for speaking out against this company.

Ryan