[Susie Kay]

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.
I immediately phoned them to cancel my flights, only to be told that they didn't cancel flights from budget airlines (only one of the two flights was such).
I have spoken to both of the airlines at length (2 / 3 phone calls to each) and they tell me that they cannot cancel any flights made through a travel agent and that eDreams must be responsible for the cancellation.

eDreams not only positively refused to cancel my flights, even though I rang them in less than 15 minutes from having made the booking, but they were also quite rude on the phone. I am a pensioner and I have just lost over 300 euros.

I am looking for a way to post this across the web - this company should not be allowed to continue ripping people off in this way !!!