[jimworcs]

It is clear what the resolution to your complaint could have been. Spirit had clearly switched airports for commercial reasons.. it costs money to make the switch, so there must have been compelling reasons for doing so. Having done so, did you think the airline would say, ok, under the circumstances we will re-route the flight back to Islip? There were only two possible outcomes from your complaint...these were:

1. Sorry we were tardy in advising you of the change. We should have let you know earlier.

2. You can have a full refund or switch to LaGuardia flights.

You got #2, and poor excuse for a customer services rep who couldn't bring him/herself to say "sorry". I don't know whether you would have been satisified with that, but what else could they offer. Not everything which causes inconvience or problems to a customer can be resolved with a voucher or money... and nor should we raise the expectations of every customer that a refund or payment is due for every possible eventuality.