[abutterfinger25]

Originally Posted by jimworcs

We are talking here where the airline makes the change. If I buy a non refundable ticket with a departure at 9am, to get me to where I want to go, and the airline changes the departure to 5pm, you think I should have to "prove" that I had to be at a meeting? If the airline makes a substantial change to the schedule for operational reasons then you should be entitled to a full refund regardless of what type of ticket you bought, and you should not have to prove anything.

In this situation, you would not have to prove anything. 8 hours is a significant change and you are entitled to a refund if you do not accept the change.

ChrisH may disagree, but if it comes down to a fight between my office and ChrisH's airline, my office wins. Non-refundable does mean non-refundable when the passenger tries to change the contract, but not when the carrier makes significant changes to the contract which could be seen as an unfair and deceptive trade practice.