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Customer Service Have you had any problems with AirTran Airways' Customer Service? Have AirTran Airways employees treated you poorly?

 
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Old Mar 27, 2009, 8:08 PM
DysLexie DysLexie is offline
 
Join Date: Mar 2009
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I bought the tickets through Travelocity, and while I admit I did not read every single line of fine print, there was nothing overtly stated that there would be a charge for this. I've never encountered anything like it before, so I did not look for it... much as I did not look for the "no ostriches onboard" policy or the "please do not bring dead rats in your carry-on luggage" addendum.

And since when is needing to sit next to a toddler in a car seat "special treatment?" (Well, yeah, since they started issuing these fees, I guess...) But really... sitting together actually costs EXTRA? WTF? He's breastfed. How do they suppose he's going to eat? And will the people otherwise assigned to sit with him be willing to change his diaper? Granted, that would make for much more pleasant flight for me (and yes, I'm being sarcastic, so please don't call DCYS), but I fail to see how that's even reasonable. I am certainly not saying "I should get special treatment" - I'm saying "sitting next to the people whose tickets I've paid for should be REGULAR treatment."

And lastly, you can call me ignorant if you'd like, but we just moved to this area and I had not ever dealt with, or even heard of AirTran before and thought it was just another regional airline, much like Midwest. Since I had not seen "discount" airlines on Travelocity before (like Southwest, for example), it didn't occur to me that there was anything discount about them. They had the same price as two other very well-known airlines but I chose them because of the flight times. Had I known it was going to be such a PITA, I would never have considered it.

BATHROOM FEES? Are you kidding? Well, that's okay. I guess people will just pee in their seats.
 

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