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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issue Air France - an airline only suitable for animals

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Jun 1, 2009, 7:50 PM

donaldbane donaldbane is offline

Join Date: May 2009

Posts: 9

Another lightning strike!!

Another lightning strike!! I bet AF wished they hadn't used that excuse for the many hassles they caused me and my fellow passengers and who knows how many others. Now that they have lost the lives of hundreds of their passengers and crew and, without even knowing the why and wherefore, they proclaim a lightning strike as the cause and the reason to blame - and this is before they have even located their aircraft!! I guess they are making sure that should there be any survivors they, AF, will not be responsible for their passengers wellbeing as the circumstances were weather related - just like the AF we have grown to know and hate!
Poor me - I have my return flight across the Atlantic with this hopeless airline tomorrow. I am not expecting any more then their normal service - God help me

May the unfortunate passengers and crew on Air France flight AF447, on this day - the first of June 2009 - rest in peace

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In-flight Issue Air France - an airline only suitable for animals

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