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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Check-in / Boarding 4 hour recommended check in time

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Jun 22, 2009, 8:12 PM

PHXFlyer

Banned

Join Date: Dec 2008

Posts: 1,366

Didn't you have more information than just your flight number? Confirmation number or United Mileage Plus number both work on the chek-in kiosks. Additionally if you swipe the credit card with which you paid for the ticket it will find your reservation as well. You can't blame United for your own lack of basic technical savvy. Those kiosks are designed so that you don't need a degree in rocket science to use them.

Better yet...why didn't you check-in online before you got to the airport? You obviously have internet access since you posted your "complaint" here.

Summertime is a busy travel season especially at large international airports like LAX and there are many inexperienced people traveling who hold up lines. (I'm guessing you're one of those.) You need to plan to arrive extra early to avoid just the predicament you found yourself in.

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Check-in / Boarding 4 hour recommended check in time

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