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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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Canceled / Delayed / Overbooked Abusive Continental Employee in San Antonio Texas

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Jul 18, 2009, 5:33 AM

Butch Cassidy Slept Here Butch Cassidy Slept Here is offline

Join Date: Mar 2008

Location: Nearest Airports: COD, BIL, WRL

Posts: 577

Continental: As good as it gets!

American Air could have been even worse! An American Air agent might have responded to your wife's crying by calling the cops, then banning her for life from flying on American.

A letter to Continental, if you're lucky, will NOT be responded to with an impassioned defense of that agent's nasty-a** attitude. You MIGHT even get some worthless travel vouchers (you can fly to Omaha at 5:00 AM on a Wednesday in February, or something like that!)

If you can afford it, make sure your return ticket is fully refundable. That way the impact of jerks like that agent is minimized. If you can't get a Northwest/Delta non-stop flight back to Minneapolis, try to get a flight where you clear US Customs at Houston Intercontinental. Avoid Miami at all costs!

Good luck, and happly belated anniversary!

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Canceled / Delayed / Overbooked Abusive Continental Employee in San Antonio Texas

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