[cehaight]

My elderly parents,flew on flight 6246 from SWF to PHL. the flight arrived 9 mins late and my parents were nearly last to deplane. Once they were in terminal they went to the restroom and then straight to the departure gate for 6222 PHL-SBY where they were told they had missed the plane and would have to stay the night in Philadelphia and take plane in in the morning. When I contacted customer service they said my parents had stopped to eat and that was why they missed the flight. My parents are elderly but understood there was not a lot of time between the 2 flights. Did I mention they are elderly? they did need to use the restroom but they did not need to eat! USAIRWAYS left the gate 6 minutes early and arrived in SBY 10 minutes early, inconvenienced two elderly people and then lied in the record and claimed they stopped to eat.