[pamagim]

Upon arriving home in PA from FL, I found my computer in my suitcase crushed and bent- completely demolished. As I further unpacked, I realized that the stiffening material in the suitcase was crushed. The suitcase, which had been in perfect condition, was ruined. I called Delta. All I had to do was, within 24 hours of landing, take the suitcase the 90 miles (one way) back to the airport so they could take a look at it. Then they would decide whether they would do anything about it. The crushed and bent laptop? Well, I should have known that Delta employes handle baggage savagely and brutally. I mean, a person should EXPECT that. The extent of the damage looks like the suitcase was literally run over by a truck. The part that amazes me is that THEY DON'T CARE. They are not interested in letting a customer know that such violent damage is unacceptable to them. That they will do SOMETHING to improve handling. They don't care that your baggage is tossed, dropped and slammed- well, ok. But that it is crushed, smashed and demolished- I think it should concern the business if they want to improve their bottom line and increase repeat business. SOMEBODY should want to look into it. It's just good practice for a business in dire need of improvement.
Also, 2 hours before our flight from Atlanta to Harrisburg, PA, we had boarding passes but no seating assignments. To be sure my wife and I wouldn't be bumped, I went to a Delta "service" counter and waited, and waited my turn. I finally asked the rep at the counter for an upgrade to first class. The price was $75 per seat, and I thought it was worth it for the guarantee of a seat as well as for the comfort. The guy at the counter said he couldn't upgrade, even though seats were available. I waited an hour, talked to a different rep, and offered cash, Mastercard, or Visa for two first class seats. No soap. We ended up in the last two seats- the bolt-upright ones with no window next to the engines. It's like sitting in a closet. All the while there were 3 unused seats in first class. DELTA JUST DOESN'T CARE