[DELTASKYMILESMEMBER]

I Was Robbed On A Sunday Evening In Early February In Belem, Para.

They Took My Whole Bag, Camera, Wallet, Everything Was Gone.

The Only Thing I Had Was My Passport Back At The Place That I Was Staying At.

When I Called Up Delta Airlines To Change My Paid Ticket To Go Home, They Charged Me An Additional $440.00 Dollars Which I Did Not Even Have At The Time And Had To Borrow It From A Friend´s Credit Card Since I Had Nothing On Me.

I Told The Customer Service Representative That I Had A Valid Police Report And This Company Only Cares About My Money And Taking More Of It, Even With The Valid Police Report.

This Has Been The Worst Kind Of Treatment That I Had Ever Received From Delta Airlines Customer Service And I Have Been A Frequent Flier Member For About 10 Years So Far.

I Am Not Only Angry At The Robbers, But Now At Delta Airlines For Robbing Me For Money That I Don´t Even Have Right Now.

If Anybody Has Any Advice Or Suggestions To Me, Then Please Send Me An Email.

private_executive@yahoo.com

Thank You.

Sincerely Yours,


Howard Paul Shore
Angry And Upset Delta Airlines Customer

/hps

[jimworcs]

If you read earlier posts, you will find that Delta has a policy of using any kind of personal distress or even natural disasters such as Haiti as a revenue opportunity. The only real option is to dump them in favour of a more reputable company. They simply do not care. Your mis-fortune is just a means of making money to them. They are heartless, ruthless and simply don't care.

[Cicero]

It's Delta ... they are utterly unethical. You have to watch your wallet at all times. It's not long ago they stiffed their suppliers, employees and customers and then managed to persuade the US government to allow them to emerge as the world's largest carrier .... OUTRAGEOUS

Bankruptcy laws need to be changed. I hate DL/NW and the rest of them as much as the next guy but they are only doing what the law allows.

Whilst the bankruptcy laws exist to try and allow companies to emerge successfully and protect jobs the airlines use them to walk away from their commitments while protecting their huge fortress hubs which are in effect regional monopolies.

They are the modern day robber barons and it's well past time for change.

Wow. I feel better. I'm not going to need to go for therapy tomorrow. I was stiffed by Delta years ago and I have never been able to forget the hurt and pain. They also fired me from my job at their Thailand office and I've never forgiven them.

[Gromit801]

Continue your fight with Delta. They cannot accept your reasons over the phone without any proof, they (or anyone) would be fools to do so.

Send them a copy of the police report with a claim for reimbursement, and see if that will get you anywhere. I mean be honest, if someone called you asking to not be charged a large amount of money, because they say there were robbed, would you do that without proof in hand first? You'd get fired.

[DELTASKYMILESMEMBER]

thank u for your letter,

i can not dump them since i have many frequent flier miles with them, but i will sue them and see what happens.

whatever the outcome is, will be posted on this website.

thank you

howard paul shore
robbery victim and delta airlines skymiles member

[Cicero]

Originally Posted by DELTASKYMILESMEMBER

thank u for your letter,

i can not dump them since i have many frequent flier miles with them, but i will sue them and see what happens.
whatever the outcome is, will be posted on this website.
thank you
howard paul shore
robbery victim and delta airlines skymiles member

You have come to the correct decision to disregard the advice of Mr Doofus Worcs to dump Delta.

It is not in any consumer's interest to boycott a merchant or service provider, on a long term basis, especially in the airline business as there are not many airlines operating any one route and it is in the passengers' interest to maintain the competition.

However the offending airline must be brought to justice and made to know that it cannot flout the rights of passengers.

In your particular case if you go to court, you have to overcome the fact that a policy of airlines is to charge change of date fees.

The question you will have to convince the Court is, assuming that this is the case, that at the time of booking the original ticket, you did not know that the policy of the airline was to impose the change fee even if you got robbed of all your belongings. Put another way, is it part of the contract of carriage that the change fees will be applied no matter what? For it to be part of the contract, the airline must have told you, that this was its policy.

So your position is that had you known that this was the airline's policy, you would not have purchased the ticket. The onus is on the merchant to bring to the customer's attention all the conditions of contract, prior to entering the contract. Only then can it be said that you are taken to have accepted those conditions.

That's what I think your argument is in a nutshell, but you will need to give it some thought as to how you will convince the Judge of your position.

The good thing about a small claims case is that airlines usually find it is a waste of time to defend it by hiring lawyers and transporting lawyers and witnesses to Court. You bring the case in your State so your advantage is that it is close to your home.

The forms are usually available on line and the court clerks are there to assist in general advice with regard to the procedures. You don't need to hire a lawyer, but from your posts you appear intelligent enough (more than I can say for a few bumpkins on this site) to set out your case simply and convincingly.

Good luck