[isandeep]

Here is the complaint I filed with British Airways and their response was just ridiculous. The first email acknowledged every compaint and they said they were sorry and apologized for the inconvenience.
The second e-mail basically said we cannot offer you any compensation for the for all the inconvenience we caused and we hope to see you soon on your next journey with British Airways.
How do I proceed from here. Their phone service is a joke.

I recently travelled with British Airways from Phoenix to Bangalore Via London – Booking Ref Numbers ZCU8KL and 3QZKTR. We departed Phoenix on 31st May by BA 0288 and reached Bangalore by BA0119 on 2nd June. Our return journey was scheduled on BA0118 on 12th July and scheduled to reach Phoenix by BA0289 on 12th July at 5:30pm.
My experience during this trip has been nothing short of an ordeal and a nightmare with British Airways messing up constantly.
Complaint 1 – For reservation ZCU8KL we arrived in Bangalore on 2nd June and found out BA had lost one of my bags during transit. The bag was finally delivered to my house address after 3 days of my arrival in India. We had essential personal items like toiletries and clothes in this suitcase for our family. We had to purchase goods ~ Rs 7,000 ($110USD) to sustain until the bags arrived
During out return journey from Bangalore to Phoenix, AZ we were scheduled to arrive on 12th July at 5:30, we ended up arriving in Phoenix, AZ on 14th July at Noon.
Complaint2 – We arrived in Phoenix almost 48 hrs after our scheduled arrival. My wife was scheduled to join her job duties on 14th July at 8:00am and was unable to do it due the extensive delay caused by British Airways. This has been very detrimental to her job as she is a teacher and they are required to report to work on the first day of school day for teachers. This has caused irrepairable damage to her reputation in here work place.
Complaint3 – In London we were informed at the transit security point about the changes in plane for BA 0289. We were informed that we had only 4 seats on the flight (Ref. # ZCU8KL) and the remaining 2 (Ref.# 3QZKTR ) cannot be boarded as the new plane was significantly smaller than the original plane meant for BA0289. I requested for all 6 seats to be made available on the same flight and what other options were available. I was told to go to the ticketing counter where they will explain to me the options available for me and my family. By the time I got to the ticket counter British Airways representative decided to cancel the 4 seats for booking ref# ZCU8KL. When asked why this was done I was told somebody “behind the scene” cancelled the seats and they don’t know how it happened. It was a blatant disregard of passengers wish by the British Airways representative.
Complaint5 – In London since we could not get to our checked in or carry-on bags, we were left with no change of clothes for the day. The T-shirt British Airways provides is totally meaningless. We ended up spending ~ 200 GBP to buy clothing for us for one day.
Complaint4 – We had requested Asian Vegetarian meals for all passengers on booking ref # ZCU8KL. On the flight from London to Las Vegas, there were no arrangements made for our meals. We had to survive on bread and juice on Flight BA275. We were told this might have happened since we were rescheduled to BA275 from BA 0289. On top of the extensive delay caused, British Airways did not ensure proper meals were provided during our 10+hr flight to Las Vegas.
Complaint5 – After the cancellation of our seats on Flight BA0289, we were booked on a flight to Phoenix via Lase Vegas. The flight to Vegas was schedule to land at 7:30pm and the connecting flight to Phoenix was scheduled for 9:15pm. We had a go through Immigration, baggage claim and customs and then needed to transfer to a different terminal and go through security again. This flight segment reservation was done without any understanding of the time involved in the transfer of flights at Las Vegas. And off-course because of this we missed this last flight leaving Las Vegas for Phoenix. This caused an additional 15 hr delay from reaching Phoenix.
Complaint6 - In Las Vegas 3 bags from Ref. # 3QZKTR were left behind in London by British Airways. The kids whose clothes were in those bags and they had to be in the same clothes for one more day/night.
Complaint7 – Due to all these delays and uncertainty and waiting at British Airways counters for 2 hrs in London and 3 hours in Lase Vegas this has been a traumatic flying experience for the entire family. Sleep and food schedule was completed disturbed, esp. for the kids. The kids are aged 7, 8, 11 and 13. The kids got Ill because of all this that British Airways has put us through. It was a first international trip for 2 of the children and this experience has traumatized them from doing any more international flying.

To summarize the major problems we have had with British Airways and the amount of discomfort, trauma, illness, loss of time and money that this trip has caused us is monumental.
We would like British Airways look at these matters seriously and not take their customers, their health, time and money for granted and compensate us appropriately.