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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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Baggage Problems SAUDIA yet to reply to my baggage delay claim after 30 days

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May 16, 2017, 6:09 AM

nay33mkhan@gmail.com nay33mkhan@gmail.com is offline

Join Date: May 2017

Posts: 1

SAUDIA yet to reply to my baggage delay claim after 30 days

Hi Team,

I've travelled to Milan by boarding the flights SV 897 on 14th Apr from Bengaluru to Riyadh (RUH) and SV 211 (15th Apr) from RUH to MXP (Malpensa Airport). After landing at MXP on 15th Apr I found that my baggage was missing and reported this to Airport Handling team (lost & found) at MXP and the inquiry number was 12076 and world tracer file reference code MXPSV11348.
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The baggage was delivered to after two days in Barcelona and I had to buy clothes (spent more than 100 EUROS) in order to survive in the cold weather. After this, a claim form was filled for baggage delay on SAUDIA website with the claim number as MIL12076 however no response received.

Failing to get a response, it was flagged on Twitter but the response was to fill the form again. I did it again and failed to get any acknowledgement again. Again the same response on Twitter. Is there anyone sensible in the autocratic state who can address customer grievances.

I've decided not fly this airline again even for Umrah or Haj pilgrimage.

Tried reaching the CEO Jaan Albrecht but couldn't see him anywhere on social media.

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Baggage Problems SAUDIA yet to reply to my baggage delay claim after 30 days

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