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#1
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Delta.com has a problem with their pesos-to dollars conversions when checking in online in Mexico, resulting in overcharging it's customers. What should have been a $25.00 extra bag fee when checking in online (332.54 pesos) will end up costing you $332.54 USD!!! This happened to me during recent travel when returning from Mexico. A Delta representative at the airport warned me to check my credit card statement when I got home and sure enough...the charge for $332.54! The odd thing is that when I paid online the form had the cost of $25.00 and of 332.54 clearly listed in pesos. The receipt that I e-mailed to myself however, showed that the fee was charged in dollars! Delta has agreed to refund my money (after much trouble on my part), but two weeks has gone by and still not refunded! Seems like should be an easy fix for delta.com (but perhaps too good of a revenue generator???)
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#2
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It's Delta... they are utterly unethical. You have to watch your wallet at all times. It is not that long ago they stiffed their suppliers, employees and customers and then somehow managed to persuade the US government to allow them to emerge as the world's largest carrier... OUTRAGEOUS
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#3
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Bankruptcy laws need to be changed then. I hate DL/NW and the rest of them as much as the next guy but they are only doing what the law allows.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that. |
#4
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They certainly do.. whilst the bankruptcy laws exist to try to assist companies to emerge successfully and protect jobs, the airlines use them regularly walk away from their commitments whilst protecting their huge fortress hubs which are in effect regional monopolies. They are the modern day robber barons and it is well past time for change.
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#5
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What nonsense! No law allows any airline or for that matter any businessman whether in bankruptcy or not, to quote a price in pesos and then charge the same sum in dollars. You have the charge the equivalent in US dollars of what you quoted. |
#6
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Welome back, Sinbad, James236, Cicero, etc. I was referring to the laws of bankruptcy and what is allowed as far as paying debts and such. Not about forgein currency conversions. Mr. Worcs commented on such and my post was directed at him. Sorry if you didn't get that.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that. |
#7
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And to think he said he'd never come back and he does once more. Good job Sinfail. And once again, are we not allowed to have more than one account? So why does this guy keep making new ones with no one to say anything about it? I would think if I did the same, the MOD (Sorry I truly don't believe there's more than one) would be all over it and ban me with the quickness.
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#8
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I'm not sure if your welcome was directed to me. If so thank you very much, but I can't imagine why you are calling me those names, as this is my first time on this site. I came on because someone told me of the derogatory post about Australians in another thread. If your post is not about foreign currency conversions, then what you are effectively doing is hijacking the OP's complaint to go into another issue without expressing any opinion that could be helpful to the complaint. I suspect that what may have happened is it was initially someone's error to use the same figure for charging in dollars, and it is taking some time for the airline to get around to post the refund. I can't believe that Delta would deliberately do what it is being accused of here. I would suggest to the OP to wait a few more weeks. Last edited by Ulysses; Feb 15, 2010 at 9:29 AM. |
#9
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Are you able to see the post above my original one in this thread, Mr. Grant? I guess, for your benefit, I will be more clear next time as to who I'm talking to but I thought it was obvious. Mr. Worcs roundaboutly ****** DL for filing bankruptcy and taking advantage of that for the benefit of not paying their creditors. I merely pointed out to him (which he knows) that it is lawful to do that and until the laws of bankruptcy (which is what was in my original post in this thread) are changed, more airlines will continue to do it.
And if you're not Sinbad, James236, Cicero, etc., my sincere apologies.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that. |
#10
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My name is not Mr Grant either. Is that what happens to new members, you call them a string of names? It wasn't obvious to me that you were holding a discussion on bankruptcy, when the OP's post (if you read it carefully) was a simple case of a human error of a clerk who put in the peso figure as dollars. It wasn't obvious to me that you would post a reply which was of no assistance to the OP but was to further a discussion on bankruptcy. This complaint had nothing to do with any unethical behaviour by Delta. It is something they are going to correct. The OP has been waiting just two weeks. If you have been employed by an airline, you must know that refunds are hardly ever posted within two weeks and you may have been able to put the OP's mind at rest and assure him that it is normal to wait more that two weeks for a refund, instead of joining Mr Worcs to use the opportunity to unnecessarily fire a blow at Delta.
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#11
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Troy,
As you correctly identified earlier, Ullyses and Cicero, despite one being Greek and the other Roman, are one and the same person...not sure it is worth spending too much time on this nonsense! |
#12
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Mr Worcs
You have to be some kind of nut to think I am someone else without any evidence. I have just looked at some of your posts on this site. It seems you have an axe to grind with Delta and this is affecting the credibility of your posts. You are motivated by a desire to sling mud at Delta instead of offering a view to assist the complaining OP. In a recent post you also unnecessarily tried to divert the thread away from the OP's complaint. This is what you said: "Delta is particularly bad at customer service and has the arrogance of a monopoly which has walked away from it's obligations before through bankruptcy. They are very poor at responding to consumers, whether you are a frequent flyer or not. Your best bet is to stop flying with them, particularly when travelling internationally. Their international product is almost never as good as the competitors." You obviously have some kind of grievance about Delta and bankruptcy and seem to want to steer every Delta thread to an unnecessary attack on Delta. How the f..k could this OP's complaint be related to bankruptcy and how could it have been unethical when Delta said it would refund when it realised what happened? I would suggest to the Administrator if he reads this that the likes of you should be kicked off this site for blind attacks on airlines. This kind of petty attack on Delta or other airlines is not in the interest of the consumer at all. |
#13
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You said I hijacked the thread? Now you're jumping on Jim. Make up your mind who derailed the thread. I didn't do it when you were Cicero but I'm now putting you on ignore. Bye-bye.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that. |
#14
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Bye Bye Mr Judge and hope to not hear from you again. You and Mr Worcs just keep on slinging your mud at Delta. What he needs (and apparently you too since you follow him) is to get some counselling to get over his problem with Delta.
Mr Worcs, why not give it a try? These psychiatrists nowadays are quite good. They will get to the root of your problem with Delta and you will emerge a happier person, free of hatred. |
#15
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#16
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The same should apply to blind attackers of other nationalities, so that goes for you too Mr JimBob.
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#17
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I don't know what you're talkin about. But if its about the comment in another thread, well if you read it through, there's no direct attack on any race. I merely repeated what I was told. how is that an attack?
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#18
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You guys on this site are really jokers. The fact that you have been told something is not justification for repeating it if it is something offensive. For instance if I was told by Mr Cicero who I gather is your nemesis on this site, that you are a ****ing jackass, does that mean that I ought to repeat it? If it were so I just have to find someone willing to slander you and repeat what he says.
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#19
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Good job sinfail. Way to get put on that ban list once more. Oh wait the MOD didn't ban Cicero, so I guess this nick will stay too. |
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