Old Aug 29, 2022, 7:52 PM
Bud Snider Bud Snider is offline
Join Date: Aug 2022
Posts: 1
Default Failed to live up to their agreement

On July 1, 2021 I was traveling back home from Dallas Texas (DFW) to Columbus Ohio (CMH) thru Atlanta (ATL). My flight out of DFW going to ATL leaving at 12:10 PM (Delta 2276) was over sold. I volunteered to give up my seat for $600 compensation and was put on a flight 6 hours later. Attached is the delta e-mail showing my original flight. That document shows my original itinerary and my confirmation number – HBBM6C. I lost the document just recently that was part of a package of documents explaining passenger rights if you are bumped off a flight because it is over sold. The gate agent at DFW gave me the this package of documents. The first page of this package of documents showed the value of what Delta agreed to compensate me in the form of a gift card and that value was $600. That document stated that Deltaxxxx?.com (I lost the document and I can’t remember the e mail address) would send me an email instructing me how to select and receive a gift card for the value of the compensation. That document had a identifying number that started with 006 - and it stated that if I did not receive this e-mail in 24 hours then I was to call a phone number that was shown on this same document. I did not get the e-mail. I called that phone number and it was invalid. I then called your customer service phone number (800-455-2720) on two occasions and was on hold for over an hour before giving up. Later in July while traveling thru ATL I went to Delta Service area in terminal B. After I explained the situation the service agent told me to picked up the service phone and wait for help. I did that and was put on the same line as customer service (800-455-2720) and was put on hold. I ran out of time (had to catch my connecting flight). When I got back home from that trip I called customer service again and after a little over 2 hours hold I got a representative. The customer service person stated that I had to talk to a person from the department that was suppose to send me the e-mail. The customer service representative transferred me over to a person in that department. After I was on hold for about 15 minutes. I talked to a representative in that department (the department that was suppose to send me the e-mail for selecting a gift card) and I explained the situation including reading everything on the document that had the 006 identifier number on it that was given to me by the gate agent. She tried to look up whether an e mail was sent and if her department had received, what she called, a submission that would instruct them to send an email to me for a gift card. She stated neither was sent for my case. She than stated I had to go back and call customer service and get them to send a submission instructing her to send the email to me. So I called customer service again and was on hold just a little more than an hour when my call was answered. The representative did not know anything about making a submission and stated there was nothing she could do. She stated that the only thing she thought I could do was to send an e-mail to you and explain what happened. I had the document that had the 006 …. Number but just recently lost it. I have an e-mail from Delta (see attached) that provides my original itinerary that day, my confirmation number, and my Skymiles number.

I expect you could lookup my itinerary that day and also see that I was put on a later flight and would expect there would be some kind of record that I volunteered my seat.


Thanks For whatever support you can provide.

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