[lebez]

I had a flight booked Friday evening from Zurich to Paris returning Saturday end of the day. The airline has suddenly changed the return flight to a very early time in the Saturday. Of course I had planned to stay more than just the night in Paris so I had no choice then to rebook the return flight to Sunday. So far all good, however I requested the company to pay an accommodation because we had to stay one more night in Paris. They claim no responsibility because the Terms and Conditions says if the customer wants to change the day, he/she is liable, not the company. This is legally correct, however the company it's not making up to the client when restricts the compensations for the changes made. It's a matter not of law, but of ethics and valorizing the customers. Their view is narrow and as far as possible, better try the luck with another company.