[ccfrost]

Just returned from flight to Hawaii that included planes of both American and their new takeover, USAirways and was impressed by new greed and declines in service. Not even a pretzel for my $1000 ticket unless you are prepared to pay $10. For only $89 I was offered the chance to switch to the seat next to mine. We were harried from plane to plane with no chance to rest—part of the new efficiency at every turn. Some passengers were left behind. In the rush I left my favorite jacket on the plane. On the return trip I was double-charged for baggage. In both cases I was told at the airport that it was not their business to help me, “ you must “go online”. Online there is no lost and found, it said go to the airport. I did and they said “go online”. There is no way to get a refund and no way to talk to a person unless you want to buy a new ticket. I understand that extra money must be extracted from passengers to make up the very high price paid to eat USAir on AA’s march to monopoly. I would avoid the greedy skies of both American and their new acquisition USAir at least until they get the mess sorted out in 3 or 4 years.