[jcshin]

It started out after my mother had checked in her luggage with the front agent. Your employee asked her a question when my father stepped in to interpret. The employee snapped at him “to keep [his] mouth shut.” He explained that he was her husband, but was still given orders to keep silent. The agent then said, “How does an American citizen who owns a US passport not know a word of English?” THEN, they gave them the "ugly treatment" to be searched further. It isn't a big deal, to take that extra step/hassle? Then, my father was involved in another injury which was caused due to your employee giving him directions which he had followed. His knee was severely dashed, and was rushed immediately to seek treatment at the airport clinic. He was given “1-3 puntos sutura con vicryl and 8-10 puntos seda en 2 planos.”

They not only missed their flight returning home, had the inconvenience of taking another flight from Paris, economy class (he asked for an upgrade for business class for the inconvenience and the discomfort of having to feel claustrophobic with my knee, but they refused), and had luggage missing for several days.

Pictures of bloody pants, shoes, and his knee can be provided if requested.