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Customer Service>My worst flight experience
Angus 12:57 PM Jun 10, 2011
I just got off flight 84 PHI-SEA (supposed to leave late June 9, actually left June 10)
The lack of humanity of the flight crew was extraordinary. This was one of my worst flight experiences and I have flown a lot for 50 years: Unnecessarily chaotic gate changes, a weather delay. Then we got on board.
The Philly fueling crew left us sitting for an hour while they had a shift change and who knows what else. While the pilot gave occasional updates, the cabin crew did nothing.
Really? USAir's policy is not to keep customers happy with a cold Coke? A peanut? Nada? Mostly they seemed to sit in the back of the plane...where the aft port head was not flushing. Crew sat watching and gave no warning to an older woman as she entered the WC...and left, horrified. Courtesy is extra on US Air?