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Check-in / Boarding
COMPLAINT: Denied Boarding!

 
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Old Feb 12, 2011, 10:14 PM
LeeLee LeeLee is offline
 
Join Date: Feb 2011
Posts: 1

I recently purchased a ticket for my boyfriend on Spirit Air for $9. We paid for the seat charge and taxes etc. Overall the ticket price came out to $30 and some change. We confirmed the gate number, flight number, departure and arrival time on his boarding pass, online and over the phone. (Please note, I am a very detail-oriented person, so I am careful about these sorts of things). The flight was to depart the Orlando MCO airport at 3:25pm on and to arrive at the Ft. Lauderdale FLL airport at 4:25pm. He arrived at the airport at 2:00pm to check in and the woman at the desk informs him that the flight departed at 1:25pm! She confirmed all details and said that he should have arrived 5 minutes earlier. I then called Spirit and gave them his confirmation number. They said that he was filed as a no show (this was before the actual flight had was scheduled to depart, so how can he be a no show?). I spoke with 2 representatives and then a supervisor who said that I could re book and pay the full price (NO SIR)! Another representative told me that the flight left on time at 3:25pm. At this point, I had been on the phone for over 40 minutes, and he had legitimately missed the flight! The woman at the desk (at the airport) was EXTREMELY rude and said that he could either re book, take a flight with Southwest or rent a car. I find their lack of help to be extremely unprofessional! Would contacting the airport even help since they are not Spirit Air?

I re confirmed the details on many occasions to make sure that he wasn't at the wrong gate etc. The woman at the desk said he wasn't and there was nothing she could do for him. When he asked for her name all she gave was her first name, Cynthia, and would not give a last name or employee ID number. I don't want to see this happen to anyone else! This was stressful enough. The loss of the $30 is not the moral of the story here, its the principle! This is completely unacceptable and they're disregard for a potential customer (no longer though, I assure you) is of utmost absurdity! I will never again book with Spirit and will advise everyone I know to never book with them either.
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