Reply
Customer Service
COMPLAINT: appalling treatment when flight was cancelled

 
Thread Tools Display Modes
  #1  
Old Nov 9, 2015, 12:58 PM
denosav denosav is offline
 
Join Date: Nov 2015
Posts: 2

The flight BA0235 from London Heathrow to Moscow was cancelled on 15th of September 2015. Nearly two months after (6 November 2015 today), I still haven't received the refund and compensation, for which airline confirmed to have all the documentation on 30th of September, and promised a soon refund on 20th of October - way over seven days, required by the Regulations. At no point airline offered anything required by Articles 9 and 14 in the Regulations. The customer service was very dismissive throughout, required continuous chasing, only agreed to pay compensation and refund when threatened with court action, and wouldn't offer anything more sensible than "we are sorry for the delay" in response to complaints and requests to provide an explanation of the Regulations breach. At this point, they are "investigating", and I still haven't received a refund or compensation. This case was reported to CAA. I had no other choice but to open a court case against the airline to get my refund and compensation.
Reply With Quote Share with Facebook




Replies:

  #2  
Old Dec 14, 2015, 6:13 AM
AJF AJF is offline
 
Join Date: May 2015
Posts: 3

I share your frustration. Having been a loyal BA customer for many years I was treated the same way. BA's Customer Relations team is an absolute disgrace. They treat passengers with contempt and are completely uncaring. They lied to me and failed to meet the commitments stated on their website.

As a result I no longer use BA (unless there is no reasonable alternative) and have warned friends and colleagues about BA.

Good luck with your compensation claim! BA seems to rely on people giving up after their first negative response.
Reply With Quote Share with Facebook
  #3  
Old Dec 14, 2015, 11:29 AM
denosav denosav is offline
 
Join Date: Nov 2015
Posts: 2

Thank you. BA now refunded/compensated me, but the court case is still open to recover my 35 court fee for opening the case. They also failed to provide passenger rights as per Reg261/2004, ignored my written application to request it, and eventually, after I followed up on that, pointed me at their web-site and suggested I print my own copy of it. CAA responded vaguely, so I am following this up with them. And the matter was forwarded to our MP. Hope that some legitimate pressure could help BA (and possibly, CAA?) to improve.
Reply With Quote Share with Facebook

Reply

Tags
cancellation, compensation, court, refund


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Airline cancelled my ticket without noticing. Flight was not cancelled. What to do? golgol Other Airline Complaints 0 Dec 10, 2013 5:54 AM
Canceled / Delayed / Overbooked Cancelled But not Cancelled and Charged for the NEw Flight su2nil Etihad Airways Complaints 0 Mar 25, 2013 8:10 AM
Customer Service Air Canada - Appalling Treatment Of My Disabled Mother marcus291 Air Canada Complaints 1 Dec 29, 2011 6:13 PM
Canceled / Delayed / Overbooked Appalling Treatment by US Airways christineceg Flights Canceled / Delayed / Overbooked 3 Jun 28, 2008 11:47 PM


All times are GMT. The time now is 11:50 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors