General Discussion For General Airline matters.

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Aug 24, 2008, 8:57 PM
sandyr sandyr is offline
 
Join Date: Aug 2008
Posts: 3
Default Unfair Airline Policy

Here is policy most people are not aware of: If you purchase a ticket for someone else, and the ticket holder is unable to use the ticket, the airline issues the credit to the ticketholder NOT the person who paid for it! So, you can purchase a ticket and you can cancel or change the same ticket...BUT you cannot receive the credit for the ticket YOU purchased - talk about stealing from customers! How about that for extremely poor customer relations! However, if you contact the CEO, President, etc. of the Airline with a letter and/or fax, they will usually modify the policy for you. Just be sure to be include as much relevant information in your letter as possible, and then try to be patient!
  #2  
Old Aug 25, 2008, 11:34 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
Default

One of the usual terms and conditions of most discount tickets is that they are non-transferable. (Along with non-refundable). And you are correct, the credit is issued to the ticketholder.

Many carriers will waiver their transfer policy if the consumer provides them with a "valid" reason and does so in a polite and curteous manner.

Also, when carrier personnel get into an argument with a passenger regarding transfering the name of the ticket, the carrier usually pulls out the : "we can't do it because it is against FAA regulations." This is totally false. There are no DOT or FAA regulations that prohibit carriers to change the name on tickets.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Check-in / Boarding Seat assignment policy? Emichelson American Airlines Complaints 9 Jun 11, 2012 10:54 PM
JAL - Infant pricing policy kajilau Other Airline Complaints 3 Sep 27, 2008 10:18 PM
Reservations Cancellation Policy? MFB United Airlines Complaints 4 Aug 1, 2008 3:26 PM


All times are GMT. The time now is 8:23 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020