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Unfair Airline Policy

 
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  #1  
Old Aug 24, 2008, 8:57 PM
sandyr sandyr is offline
 
Join Date: Aug 2008
Posts: 3

Here is policy most people are not aware of: If you purchase a ticket for someone else, and the ticket holder is unable to use the ticket, the airline issues the credit to the ticketholder NOT the person who paid for it! So, you can purchase a ticket and you can cancel or change the same ticket...BUT you cannot receive the credit for the ticket YOU purchased - talk about stealing from customers! How about that for extremely poor customer relations! However, if you contact the CEO, President, etc. of the Airline with a letter and/or fax, they will usually modify the policy for you. Just be sure to be include as much relevant information in your letter as possible, and then try to be patient!
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  #2  
Old Aug 25, 2008, 11:34 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197

One of the usual terms and conditions of most discount tickets is that they are non-transferable. (Along with non-refundable). And you are correct, the credit is issued to the ticketholder.

Many carriers will waiver their transfer policy if the consumer provides them with a "valid" reason and does so in a polite and curteous manner.

Also, when carrier personnel get into an argument with a passenger regarding transfering the name of the ticket, the carrier usually pulls out the : "we can't do it because it is against FAA regulations." This is totally false. There are no DOT or FAA regulations that prohibit carriers to change the name on tickets.
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