[rsallam]

The definition of complete incompetence and callousness. I travelled from Washington IAD to Cairo AF 027 on December 23 connecting with AF 508 on December 24 and arrived without my baggage. I have filed a baggage claim and several claims with Air France customer support. I visited the Air France office in Egypt since December 24th on a daily basis. They informed me that a mistake was done at Air France check-in counter at Washington Dulles Airport and my baggage was only tagged to Paris rather than all the way to Cairo and have written an email to explain the error to Air France at CDG. As of today Thursday December 30th, the day of my departure from Egypt, I have not received my baggage or any information on its whereabouts or when to expect it. Since my arrival at least 12 Air France flights arrived from Paris to Cairo without my baggage despite the fact that I am a Platinum Flying Blue member, travelling on a premium ticket, my baggage with huge bright yellow Priority Tags, the path travelled by the baggage is clearly understood! Despite all the delays caused earlier by the De-Icing fiasco at CDG, and given that the entire purpose of my trip to Cairo is to deliver and distribute the contents of 2 of the 3 bags, I cannot understand how can Air France continues to give this matter such low priority and thwart the purpose of my trip to Cairo and render it a trip void of purpose or meaning - a complete waste of vacation time and a loss of roughly $20,000USD. Although I demanded a response and a quick intelligent action right away, this was not forth coming - although I am a 3 year platinum member traveling internationally via business class on a monthly or more basis. There is no reason whatsoever why the baggage can not be efficiently located and sent on one of the Wednesday flights (the day before my departure) other than the reluctance of Air France to give this matter a high priority and fulfill its obligations. Air France Customer Support after holding for more than 2 hours told me they are sorry for the inconvenience but they could not help. A paper cut is an inconvenience. They should be sorry for the catastophe they caused - for ruining my once in a life time vacation!!!!!

[Sara]

I agree with you. Their "Customer Care" is disgraceful! I have spent HOURS trying to speak to someone on the only telephone number available which is a call center. Their call center staff don't give a damn about the customers which of course is only natural as Air France don't give a damn about anyone! If I worked for Air France I would be ashamed of the company and myself. I think the only thing we can do is go as public as possible with the troubles that Air France have caused us. I will never travel with them again!

[realdinho]

After reading some of the comments here detailing some truly awful experiences I am actually glad I won't fly with Airfrance.
I live in a remote part of Chile, therefore it made even more sense booking my flight through the internet. After a search of a couple of weeks I finally decided to go with Airfrance, spending a bit more than planned, but I thought of the company as reliable...what a fool I was!
I placed my booking (2 adults +1 child), it was a flight to Spain via Paris, plus a later connection Spain - Italy and a final return to Chile from Italy.
Received confirmation but no tickets...only the following day and only after my email they told me of problems with my bank...fair enough.
I phoned immediately and I was told not to worry they'll take care of that and will let me know either way (if there were still problems or by issuing tickets). I phoned an hour later to double check and I was met by a very annoyed agent, called Grace, with an Argentine accent. Despite what they advertise this person almost laughed at me for phoning again, insisted they will take care and to be patient. Basically there was no point in calling again, that was the message. 48 HOURS LATER, I sent an email to which they never replied.
After my call last night, they told me that basically my reservation had to be cancelled because supposedly they still had problems with the bank.
I have to say that over the previous days my bank confirmed twice that everything was OK.
Let's assume Airfrance did have problems again:
WHY ON EARTH THEY NEVER TOLD ME?
How am I supposed to know? Especially since the state of my reservation on the site showed: confirmed!!!
If I were to place a new reservation now, 5 days later I would have to pay quite a difference and all because of their incomptence...or is it a strategy?

[jimworcs]

I would find another carrier... Don't reward their incompetence. Try Iberia/BA. They tend to be ok on South American routes

[realdinho]

Don't worry jimworcs I bought tickets elsewhere, besides I haven't received a word yet from them and probably never will.
What's beyond me is how come they didn't accept my booking, I was buying three flights from Chile to Europe, they had my credit card details and all...it's just unbelievable!
Do you need to be French or something?
FXXX them!