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Canceled / Delayed / Overbooked
COMPLAINT: BA refusing EU compensation

 
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Old Aug 3, 2017, 10:54 PM
steve66ok steve66ok is offline
 
Join Date: Aug 2017
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Another terrible experience with BA. Travelling to the Caymans on 8 July my flight via Miami was cancelled. 3 hours queuing only to be sent to Gatwick Airport (my rebooked flight the next day was from Heathrow), given food vouchers that the hotel BA provided did not accept, or which could not be used because the flight departed before the breakfast service opened. No explanation, and now refusing to pay because of "operational reasons but unable to specify what these were even after talking to their customer service agent. Refused to pay for the service charge on the lunch I had to buy after the voucher was refused (service charge not tip). Will never travel with BA again and am suggesting those on my company, 1000s of flights a year, do not either.
Has anyone had similar experiences. I note that BA has fallen in the last few years from no.1 to about 26 in customer rating. Not surprised! With this sort of service its an embarassment that they carry the name of the country.
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ba again, eu compensation refusal, miami flight cancellation


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