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Customer Service
COMPLAINT: Turkish has no concern for families with infants and babies!

 
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Old Jul 16, 2016, 8:04 PM
usman545 usman545 is offline
 
Join Date: Jul 2016
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We bought Turkish airline tickets about a year ago to travel to Turkey for vacation. Since then security situation in Turkey has drastically changed. There have been numerous bomb blasts, killings and recent coup attempt is another example of why families with very young children would be concerned travelling to Turkey.

Considering the above and after issuance of U.S. state departments travel advisory we also felt it will not be safe to travel now since we have a one month old infant and a 3 year old toddler. After numerous attempt I was able to get hold of their customer service representative who refused to discuss any refund requests. We then also gave an option of changing our destination to some other country if the full refund was not possible and that request too was shot down. The only option given was refund of taxes which constituted about 20% of the ticket price or spend another $2k to change destination.

We understand the policies but Turkish should at least give some consideration under these extra-ordinary circumstances to families who do not want to get stuck in the country or get killed!

Now we have no other option but to lose all the money we've spent on these tickets and not go to a vacation which we were looking forward to for more than a year. In addition, the money we had saved for this vacation is also down the drain and it's ridiculous that Turkish Airline cannot show any flexibility until one of the passenger dies and we produce a death certificate, as was told to us by the customer service.

Extremely disappointed and frustrated family who have lost all hope in customer service of Turkish Airlines and will neither every fly it nor recommend it to any loved one!!!
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