This is what I wrote to Delta tonight and got an email response that I would here from them in 7 or more days. My flight is in 36 hours!!!
Complaint: I am so upset and need an immediate resolution. I booked a flight and when I went to check in online it would not allow me to, said I had to at the airport. Got to the airport and was denied my ticket that was PAID FOR because I did not have the original credit card I purchased it on. I have already been billed for this flight. I had my driver's license and other credit cards. Still stuck and then referred to the Special Services. The woman at special services was GREAT, she immediately got me a ticket on another flight. This was my originating flight from Ctl to Lax.
Now I am in fear of it happening again on my return flight. So I tried to be proactive and call ahead to make sure this wouldn't happen again. I was first disconnected when I asked for a supervisor when the original person at reservations said they could not help me. I called back, this time the person was more helpful but still said he couldn't help and connected me to a supervisor. The supervisor was Susan in Salt Lake customer care, that is all the information she would give me. She said there was nothing she could do and there was no one above her I could talk to . Absolutely ridiculous.
I then told her that I would like to cancel and get a refund for my tickets for next week, because I was not going to go thur this again. Of course she said those are non refundable. Well I have been SCREWED by Delta, I have flown with you all a great deal over the years. I also have tickets (2) to fly next week. First- I want a ticket for the flight I PAID for so I can get home on MONDAY. I also want my money back and to cancel my flights for next week. There is no way I want to ever have to deal with this again. Please contact me IMMEDIATELY with a resolution.
BTW - I had a difficult time getting SUSAN to hang up the phone so I could answer the survey. She just sat on the line waiting for me to hang up. She then said something about me still being on the line and I told her I was waiting for her to hang up so I could answer the survey. I will take this as far as I have to go to get resolution so please take care of this now.
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