Check-in / Boarding
COMPLAINT: problems with ESTA documentation

Thread Tools Display Modes
Old Oct 24, 2018, 10:20 PM
kathysage kathysage is offline
Join Date: Oct 2018
Posts: 1

Checking in at Melbourne (Tullamarine) flight EY0461/EY010 on 2nd. October for flight to JFK we were initially denied boarding because we could not produce ESTA documentation. Very abruptly told we would not be going anywhere until it could be produced. Finally we found it in our luggage and boarded. We have travelled to the US several times since ESTA was introduced and have never had to produce a hard copy. There is nothing on the website advising this. We have spoken to our travel agent at Flight Centre and they are not aware a hard copy has to be produced for boarding. The lack of communication by Etihad towards clients and a major travel agency is appalling.
Reply With Quote Share with Facebook


Old Oct 25, 2018, 6:22 PM
travelguy28 travelguy28 is offline
Join Date: Oct 2018
Posts: 1

"DHS recommends that travelers print out the travel authorization application response in order to maintain a record of their traveler authorization application number and to have confirmation of their ESTA status."

This verbiage appears multiple times on the ESTA website including at least 2 times on the application/approval path.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Surname Problems bass1999 Etihad Airways Complaints 4 Jun 18, 2015 5:17 PM
Reservations First Name Correction Problems Thomas.j.r.r Etihad Airways Complaints 10 Mar 13, 2015 8:51 PM
Customer Service Multiple problems Ottbear Lufthansa Complaints 0 Sep 5, 2014 6:44 PM
Please help AAdvantage problems ScrewedbyAA AAdvantage Complaints 5 Sep 26, 2009 8:46 PM
Check-in / Boarding Problems Checking-in Alice American Airlines Complaints 0 Dec 28, 2006 1:29 AM

All times are GMT. The time now is 7:49 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors