Customer Service
COMPLAINT: Name change

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Old Feb 7, 2018, 10:46 AM
Shizana Shizana is offline
Join Date: Feb 2018
Posts: 1

Eithad made an error on the name of a booking I made, from the type of error it was it was clear that it wasn't mine as I did another booking the exact same way and that was fine.

However, when i contacted them to change the name they said they would charge me $100 and would not accept that it was there error. The agent was particularly rude and didn't want to continue the conversation or help me in how I could take this further. I then proceeded to take it to the contact centre who again said they wouldn't make any exceptions in this case and would charge me $100 for the name change, which was clearly an error on their system.

Shoddy customer service and will not be flying with them again. I still haven't resolved the issue and no one as yet have called me back!!
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customer service, etihad, name change

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