[PLC]

November 19, 2014

Keith Slotter
Vice President – Security
JetBlue Airways Corporation
118-29 Queens Blvd.
Forest Hills, NY 11375

Dear Mr. Slotter:

I am writing to advise you of an incident which took place at John F. Kennedy, Terminal 5 location on November 16, 2015. I arrived at the airport via black car service around 4:35pm to catch Flight #359 from JFK to Burbank, which was to begin boarding at 5:00pm. In my haste to check-in within the allotted amount of time in order to make the flight, I inadvertently left my cellular phone (Samsung Galaxy 5-white) in the car. I ran to the counter checked in my bag, received my boarding pass and proceeded to the TSA checkpoint. At this same time, the driver, realized that I had forgotten my cellular phone, he advised the traffic officer and asked if he could leave his car to return the phone. Once inside the terminal given he did not see me, he approached a JetBlue Greeter (which he described as possibly African American around 5’6” or 5’8” tall) who was directing people as to which line to stand in, and advised her that he had literally just dropped off his passenger who had left her cellular phone in the car, and could she turn it into lost and found. The JetBlue Greeter/Employee stated she would and he immediately returned to his car and called my sister (whom had booked the car service) to advise her that I had left my cellular phone in the car and he had turned it into the JetBlue Greeter/Employee.

Upon my arrival to Los Angeles when I arrived home there was a message on my home telephone from my sister advising me of the phone being left with the JetBlue Greeter/Employee. I immediately called the (347) 546-3900 telephone and spoke with ___________ whom advised me that the telephone I described had not been turned in. She advised me there were several other areas where it may have been left (i.e. the baggage claim lost and found, etc.) and provided me with those telephone numbers, at which point I began calling them to see if the telephone had been turned into either of those areas, to no avail.

At 8am Monday morning I again called (347) 546-3900 and spoke with Shankia, who I must point out was the most helpful and proactive JetBlue employee I had dealt with so far. I explained the circumstances which had taken place and she immediately took down all the information, (i.e., airport arrival time, check-in counter location, door entrance, physical description of driver, physical description of JetBlue Greeter, description of phone, driver’s contact information, etc.), and stated she would pass it onto JetBlue airport security to investigate. To date, I have not heard back from anyone with JetBlue.

Although, I know in the big scheme of things, this is probably not very important to JetBlue given the day-to-day goings on at the airport, what I am deeply concerned about is the integrity and honesty of this JetBlue Greeter/Employee. If a JetBlue employee who is on camera is personally given an article by a customer to turn into the lost and found and she assures the customer that she will, yet unashamedly does not, my uneasiness comes as to why she believes she can get away with it, but most importantly what else is she (and other employees) getting away way. Are any of my articles safe when I turn them over to JetBlue employees? If I had accidently left my driver’s license or credit card at the ticket counter, would the JetBlue Ticket Agent just help herself/himself to my identification or credit card information? The foregoing only leads me to believe that “security” is really not “security” in the full sense that I have been lead to believe. The quality of possessing and adhering to principles and professional standards of conduct not required for employment with JetBlue?

I sincerely hope this incident is not indicative of the service customers can expect from JetBlue employees.

Thank you for your time.

Sincerely,

PLC
True Blue # 2018589843