[Alexander Guirola]

In May of this year, a friend of mine was flying from Portugal to Madrid. At the last moment, EasyJet cancelled the flight, forcing my friend to cover all expenses for transport, accommodation, and a new flight. That night, EasyJet's staff assured her that all expenses would be reimbursed as soon as possible. After a month of claims processing, in June, EasyJet finally agreed to refund the total amount of €485. Unfortunately, we are now at the end of September, and EasyJet has failed to follow through on their promise.
At one point, they informed my friend that they couldn’t process the payment because she didn't live in Europe. I stepped in to help and offered my account in Austria to facilitate the transfer. In August, after more than 50 emails and multiple phone calls, EasyJet contacted me asking for my account details. After several attempts, they were unable to process the payment and offered to use the Remitly platform instead. To my surprise, instead of paying the owed amount, they charged my account for the same amount they were supposed to pay!
That same day, they claimed this was a mistake, assured me the transaction would be cancelled, and that I would have the funds in my account within days. It’s now been over a month, and not only have they failed to return the money they wrongly withdrew, but they also haven’t processed the original refund, leaving a total debt of €970!
People need to be aware of how EasyJet operates to avoid being scammed. If they promise you a refund, know that they will do everything possible to avoid paying. And if they suggest using a payment platform like Remitly, be on high alert—it’s just another trick!
It’s disgraceful that a European company behaves this way, blatantly deceiving its customers. Multiple claims have already been filed in the UK, where this company is based, as well as with consumer protection offices in Portugal and Austria. We hope these institutions will intervene and force EasyJet to pay, as it’s clear the company itself has no intention of doing so.
BEWARE OF EASYJET! DO NOT GET SCAMMED!