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CAUTION IN FLYING AMERICAN INTERNATIONALLY: Recent flight on American 1st class service from Heathrow was beyond deplorable. Importantly, was unsafe!
Our service was the worst imaginable after spending $14000, flight #81 on 6/11/18! American refused any compensation or consideration, multiple times. The flight was a medically serious situation, as my wife had emergency surgery in Prague; 6 days before the horrendous flight.
The flight attendants ignored her when she cried out in pain. American’s antiquated 1st class cabins are beyond obsolete compared with BA, and Delta – my recent flight's experiences. We had flown British Air to Europe two weeks earlier. The BA 1st class flight was luxurious; where American’s service was deplorable. The final meal was a “Hot Dog” in 1st class – REALLY!
My partner flew American 1st class to Japan recently and had the same, terrible service. I suggested American send their flight crews to Delta in British Air for training. American’s customers meet with extreme electronic bureaucracy when filing complaints. I will avoid all American International first class cabins going forward and seek alternative carriers. The international DFW area flying public is left with very few choices in DFW. Sounds monopolistic!
Frustrated and Furious Platinum “For Life” Member.