[henkvaness]

I recently started traveling with BA (normally I fly other companies, for years). This complaint is a cumulation of how BA treats passengers who booked a business flight.

JULY 2014 flight (Monty Python concert)
The business lounge was, to speak in Python terms, plain silly. It was small, crowded and noisy because of building activities.

MAY flight (AMS-HEATHROW)
The lounge took almost 20 minutes to reach. I don't mind a good walk and I understand that during improvements an emergency building is needed, but having no fresh food at all? No sandwiches, no hot food - nothing? At least warn your valued business customers so they can grab food somewhere else.

May 29 Flight (Heathrow- AMS)
No nagging about the lounge here.
This time, Total Departure Delay was 138 minutes. The lovely desk promised me help because I could;'t get home anymore in the middle of the night. They faxed the ground personal. But when I was at the desk, no help was given. In stead of that, I was hurried into a dirty plain - my first class food was second rate with a dirty knife. The dead tired stewardess just said: "sorry, out of knives". The waste tank of the plane was not empty, was clearly shown on a screen in front of me. I made a photo of it for my 30.000 followers on Twitter, https://twitter.com/British_Airways/...94850714009600 and got such a strange response from British Airways, - "Hank, it’s a dangerous business playing with the waste tank – releasing at the wrong moment can leave an awful mess" Making a photo of a public screen is something completely different than playing with waste tanks. I wouldn't dare and I didn't like the accusation at all.

I couldn't get home and had to take a cab. BA doesn't restitute this, setting me back for another 120 euro.


In short : the hundreds of pounds extra for business class were a waste of money for me. But more important: I lost trust in your company.
I hope they will be able to restore it. As my late father always said: it's not about the problem, but how you solve it.